7B – Interviewer Training

Interviewer Training
Presentation & Discussion: Center Management and Staff Training
7B - Field

10:45am-12:00pm on Tuesday, 5/22/2018

Grand Mesa C

Ella Kemp, NORC at the University of Chicago

Session Focus
Skilled interviewers are crucial for a project's success. While much has been discussed about training methods and ways to keep interviewers engaged, innovative methods are always welcomed. It is true that interviewers encounter a variety of different situations each day and leveraging technology to aid in these circumstances is long overdue. Current and innovative trends in interviewer training and retention are discussed in these presentations.

  • Using E-learning Software Platforms to Create Interactive Remote Training Content - Shena Patel, NORC at the University of Chicago
  • "Focused Incubation Team" Concept and Its Influence on Production, Quality and Retention - Elena Derzhavina, RTI International; Dakisha Locklear, RTI International
  • Enhancing Interview Training Using eLearning Module and Mobile Training Game - Nelson Er, U.S. Census Bureau
  • Getting the Team Ready: Training and Certifying Interviewers For A Survey of People with Disabilities - Ryan Callahan, Mathematica Policy Research