2B – Cell Phones & Performance Testing

Cell Phones & Performance Testing
Presentation & Discussion: Survey Methodology
2B - Field


Time/Date
10:45am-12:00pm on Monday, 4/28/2025

Facilitator
TBA

These presentations address the following : With the rise in telephone scams and robocalls it is increasingly difficult to make contact with respondents. Smart call screeners make contact with respondents increasingly difficult. In addition, performance testing for web surveys improves respondent satisfaction, especially when reaching them by phone is more difficult.

    Presentations
  • Are We Being Screened Out? A Look at Participants' Use of Smart Call Screening Within an RDD
    • Amanda M. Ferrara, Penn State Survey Research Center (presenter)
    • Mindi Weidow, Penn State Survey Research Center
    • Valerie Keppenne, Penn State Survey Research Center
    • Renee A. Kotch, Penn State Survey Research Center
    • Gillian E. H. Russell, Penn State Abington
    • Glenn Sterner, Penn State Abington
  • You've Been Blocked! Effective Techniques to Overcome Phone Avoidance and Engage Reluctant Participants
    • Amy Scarzella, Westat (presenter)
    • Victor Barajas, Westat (presenter)
    • Amanda Hall, Westat
    • Victoria Vignare, Westat
  • Enhancing Data Quality and Respondent Experience through Performance Testing of Surveys
    • Bharathi Golla, RTI International (presenter)
    • Al-Nisa Berry, RTI International
    • Gauri Dave, RTI International
  • How Technology Can Block Every Attempt We Make to Simply Talk to Someone
    • Elizabeth Mahoney, U.S. Census Bureau (presenter)
    • Tim Olson, U.S. Census Bureau