8F – Call Center Technology Issues

Call Center Technology Issues
Roundtable Discussion: Field Tech (Soft Tech)
8F - Tech

1:30pm-2:45pm on Tuesday, 5/22/2018

Kurt Johnson, RTI International

Session Focus
A reboot of the popular roundtable discussion on call center tech issues. Topics for discussion include infrastructure improvements, software changes/upgrades, VOIP vs analog, automated dialing, small and large call center differences and challenges.