8D – Interviewer Hiring and Retention

Interviewer Hiring and Retention
Presentation & Discussion: Center Management and Staff Training
8D - Field

1:30pm-2:45pm on Tuesday, 5/22/2018

Debra Lord, NORC at the University of Chicago

Session Focus
Hiring, and retaining, quality telephone and field interviewers is a common challenge among survey research centers. In this group of presentations, presenters share experiences, learnings and outcomes from various initiatives at their respective institutes.

  • Inuit Hiring Strategy (IHS) - Statistics Canada - Puja Challenger, Statistics Canada
  • How Geographic Segmentation Helped Us Find Contact Centre Staff! - Fred de Haan, Numeris
  • Innovative Motivational Strategies to Reduce Interviewer Attrition and a New Staffing Model: A Data Collection Effort in Review - Theresa Camelo, UM-Survey Research Center (UM-SRC); Maureen O'Brien, UM-Survey Research Center (UM-SRC); Heidi Guyer, UM-Survey Research Center (UM-SRC)
  • The Importance of Field Representative Feedback: Encouraging Engagement, Improving Training, and Generating Suggestions for Survey Operations - Lindsay Howden, U.S. Census Bureau