8D – Interviewer Hiring and Retention

Interviewer Hiring and Retention
Presentation & Discussion: Center Management and Staff Training
8D - Field

1:30pm-2:45pm on Tuesday, 5/22/2018


  • Inuit Hiring Strategy (IHS) - Statistics Canada - Puja Challenger, Statistics Canada
  • How Geographic Segmentation Helped Us Find Contact Centre Staff! - Fred de Haan, Numeris
  • Innovative Motivational Strategies to Reduce Interviewer Attrition and a New Staffing Model: A Data Collection Effort in Review - Theresa Camelo, Survey Research Operations; Maureen O'Brien, Survey Research Operations; Heidi Guyer, Survey Research Operations
  • Using Debriefing Surveys and Exit Interviews with Telephone Interviewers to Increase the Success of Refusal Aversion and Conversion Techniques - Beth Hustedt, RTI International
  • The Importance of Field Representative Feedback: Encouraging Engagement, Improving Training, and Generating Suggestions for Survey Operations - Lindsay Howden, US Census Bureau